What Information We Hold and Why
We collect the details you submit when opening your account — your name, email address, mobile number, and the payment method you use, whether that is bKash, Nagad, or Rocket. When you make a deposit or withdrawal, we record the transaction reference and your wallet identifier
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so we can match payments to your account and resolve any issues quickly. We also collect device and session data — your browser type, operating system, and the pages you visit — to keep the mobile experience consistent whether you switch between your phone and a
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desktop browser. This technical data is never sold. We share payment-related data with our payment processors only to the extent needed to clear your transaction. If you contact our support team, that conversation is logged against your account so follow-up queries can be handled without you
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repeating yourself. Retention periods vary by data type: transaction records are held for as long as required under applicable financial rules, while session logs are cleared on a rolling basis. Your continued use of the platform, where permitted under local law and in eligible regions, constitutes
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acknowledgement of this policy. You can write to us at any time to ask what we hold on you.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.