Reference

What You Agree to When You Use kg999apk

These terms set out the rules for your account, your wallet activity, and how we handle deposits and withdrawals through bKash, Nagad, and Rocket.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredMobile and browser use included
kg999apk What You Agree to When You Use kg999apk
HOW WE OPERATE

How We Handle Your Account and Data

We keep your account data secure and only use it to run your account, process your wallet transactions, and meet any legal obligations that apply in your region. Here is how we approach the key areas.

Wallet Verification When you link bKash, Nagad, or Rocket to your account, we verify the number matches your registered name. This step protects your withdrawals and prevents unauthorised access to your funds.
Account Security Your account is protected by a one-time PIN sent to your registered mobile number at login. Do not share this PIN. If you suspect unauthorised access, contact support immediately to freeze the account.
Data Retention We hold your account and transaction records for as long as your account is active and for the period required by applicable law after closure. You may request a summary of your data through the in-app Help section.
Requesting Changes To update your registered mobile number, wallet details, or personal information, submit a request through in-app Help with a copy of your ID. Changes take effect after verification is complete.
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team can help. We handle terms queries through live chat, email, and our in-app help channel.

Team online

Live Chat

Open the chat icon inside the app or browser lobby. Our team responds during support hours and can walk you through any clause that affects your account.

Email Support

Send your query to our support address from the email registered on your account. Include your account reference so we can pull up your details quickly.

In-App Help

Tap the Help section from your account menu. You will find answers to common terms questions and a direct path to raise a ticket if you need a personal response.

Common Questions About These Terms

Real questions from people reading these terms before opening an account.

You must be of legal age in your region and accessing the platform from an eligible location. Availability depends on your local law — check whether online gaming is permitted where you are before registering.

No. The wallet you use for deposits and withdrawals must be registered in your own name. Transactions from a third-party wallet will be flagged and may be returned pending verification.

We will notify you via the app or your registered contact. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Send a closure request through in-app Help or by email from your registered address. We will process it and confirm once your account balance has been settled and any pending withdrawals cleared.

Log in, go to your account wallet section, and download your statement. For records older than what the app shows, raise a request through in-app Help and we will send them to your registered email.

Contact support via live chat or email with your account reference and the specific term you are querying. We will review it and respond with a written explanation within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.